Data deletion

Effective date: October 6, 2026

This page explains how to have personal information deleted from Dental SmarterBiz, operated by SmarterBiz, including data received through a clinic’s connected Facebook Page. See also our Privacy Policy.

If you messaged a clinic’s Facebook Page

When a clinic connects its Facebook Page, the messages you exchange with that Page (with your Page-scoped ID, the name Meta provides, timestamps and attachment types) are stored in that clinic’s Dental SmarterBiz inbox. To have them deleted:

Ask the clinic. The clinic controls its conversations and its Administrator can delete your conversation immediately in Dental SmarterBiz (Messages → your conversation → Delete conversation).
Or ask us directly. Email rprtgrgg@gmail.com with the subject “Messenger data deletion”, the name of the clinic or Facebook Page you messaged, your name as shown on Facebook, and the approximate date of your messages. We will verify the request with the clinic, delete the conversation and its messages, and confirm by email within 30 days.

Deleted data is removed from our rolling encrypted backups within about one week. Deleting data in Dental SmarterBiz does not delete the conversation in the Page’s own Messenger inbox or in your Messenger app; manage those in Messenger.

If you are a clinic

Disconnect Facebook: in Dental SmarterBiz open Messages → Disconnect. This unsubscribes your Page, deletes the stored Page token and deletes every stored conversation and message for your clinic. You can also remove the app from your Facebook account under Settings → Business integrations.
Disconnect Google Calendar: Settings → Google Calendar sync → Disconnect, and optionally revoke access at myaccount.google.com/permissions.
Close your account: email rprtgrgg@gmail.com. We provide an export on request and delete or anonymize the clinic’s data within 90 days, except where the law requires us to keep it longer.

Patients and staff

Patient records are controlled by the clinic. Patients should contact their clinic first; staff and others may email rprtgrgg@gmail.com. Your rights under the Data Privacy Act of 2012 (RA 10173) are described in our Privacy Policy.